Refund policy

We want you to be happy with your Pet Life House order. Here's how returns and refunds work.

• Damaged, faulty or wrong item: email support@petlifehouse.com within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you, at no cost to you.
• Changed your mind: you can request a return within 30 days of delivery for unused pads in their original packaging. Email us first and we'll send return instructions. Return shipping is paid by the customer.
• Used or washed pads: for hygiene reasons, pads that have been used or washed can't be returned unless they arrived damaged or faulty.
• Refund timing: approved refunds go back to your original payment method within 5–10 business days.

To start a return or claim, email support@petlifehouse.com with your order number.